Refund policy

Thank you for shopping with Amez Legacy. Because many of our products are custom-made and personalized specifically for each customer, please review the following policy carefully before placing your order.

Custom & Personalized Items

All customized, personalized, and engraved items are final sale and cannot be returned or exchanged unless the item arrives damaged, defective, or we made an error with your order.

Please carefully review all names, dates, spelling, photos, designs, and other personalization details before submitting your order. Amez Legacy is not responsible for errors in personalization information provided by the customer.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered due to an error on our part, please contact us as soon as possible after delivery.

Please provide your order information along with clear photos showing the issue. Once reviewed, we will work with you to provide an appropriate replacement or refund.

Cancellations

Because customized products may enter production shortly after an order is placed, cancellations are not guaranteed once production has begun.

If you need to cancel or make a change to your order, please contact us as soon as possible. If production has not yet started, we will do our best to accommodate your request.

Non-Custom Items

Unused, non-personalized items may be eligible for return. Please contact us before returning any item so we can provide instructions. Items must be returned in their original condition.

Original shipping charges are non-refundable unless the return is due to an error by Amez Legacy.

Refunds

Approved refunds will be issued to the original payment method. Processing times for the refund to appear may vary depending on your bank or payment provider.

Thank you for supporting Amez Legacy and our small business!